Delete accountQuestions? Email info@ketelaartechniek.nl.
KT-Control · Ketelaar Techniek B.V.
Delete in the app
- Sign in to your account in the app or on this website.
- Open Settings → Delete account.
- Read the explanation and confirm with your current password. For an account using Google sign-in only, type your full account email address.
- Choose Permanently delete account. You will then be signed out on all devices.
Request by email
Email info@ketelaartechniek.nl from your account’s email address to request deletion of your KT-Control account. We process your request within 30 days and verify that the account belongs to you.
Are you the last global administrator? Another global administrator must be appointed first. Contact us if you need help.
What data is deleted?
Your name, email address, phone number, password hash, Google identity link, sessions and remember-me tokens, push subscriptions, notifications and preferences, favourites, language, app permissions and unit links, and outstanding account invitations and verifications are deleted.
What is retained?
Late log entries are also anonymised within 3 days of account deletion.
An unreadable fingerprint is kept for at most 3 days to clean up late log entries.
We retain audit and switching logs without your account identity for up to 12 months after the event. Your name, email address, IP address and account references are removed from the affected app log entries.
Users stored on the unit itself remain unchanged. Ask your installer to update them if needed.
